January 20, 2020

Daily Archives

I Was Injured At My Job. Worker’s Compensation Should Pay. What Should I Do?

Back to Frequently Asked Questions Call HRRG and provide the information to a customer service representative: 800-984-9115.  You will need: 1.) The name and address of the Worker’s Comp Carrier, 2.) The claim number and 3.) The name and address of your employer along with the original date of… read more

Why Do I Have A Balance When My Insurance Covers 100% Of Emergency Room Visits?

Back to Frequently Asked Questions The copay described in your benefit document is related to the hospital’s charges.  When the physicians working in the emergency room are contractors who do not work for the hospital, they bill separately for services.  Insurance carriers process these physician claims using either the Outpatient Benefit or Specialist Benefit from one’s policy.  In most… read more

Can I Still Make Payment When Your Office Is Closed For The Day?

Back to Frequently Asked Questions Yes, payments are accepted by using either our 24 hour automated payment system, or by visiting our website at www.hrrgcollections.com or www.healthcarerevenuerecoverygroup.com. Toll Free Phone (Automated Payment System): (855-PAY-HRRG) /… read more

What If The Wrong Insurance Was Billed At The Time Of Service?

Back to Frequently Asked Questions You should call HRRG’s toll free number 800-984-9115 and provide your valid insurance information to HRRG’s customer service representative.  As long as you have taken action within the timely filing requirements of your insurance carrier, we’ll work with our client to get your claim… read more

Are There Any Extra Fees If I Pay My Bill Through A Live Representative, Website Or Automated System?

Back to Frequently Asked Questions No, HRRG does not add any fees to pay by phone, website or by using our automated payment… read more

What If I Already Paid My Co-Payment To The Hospital?

Back to Frequently Asked Questions Your co-payment may be credited to the hospital portion of the b… read more

I Am Represented By An Attorney, What Should I Do?

Back to Frequently Asked Questions Please call us with your attorney’s name and phone number.  HRRG will then work directly with your attorney.  Our toll free phone number is… read more

Can I Obtain Copies Of Any Notices That Were Mailed To Me?

Back to Frequently Asked Questions On HRRG’s homepage, select “Account Details” and from the dropdown menu, choose “View My Notices”.  You will need: 1.) Your account personal identification (PIN) number located in upper right portion of your HRRG validation notice.  2.) The last 4 digits of your Social Security Number.  (Please note: If you were not the patient, you will need… read more

How Do I Obtain Proof That My Debt Has Been Satisfied With A Zero Balance?

Back to Frequently Asked Questions Account status can be obtained on our home page by selecting “view account”. You will need: 1.) Your account personal identification (PIN) number located in upper right portion of your HRRG validation notice.  2.) The last 4 digits of your Social Security Number. If you do not have your PIN number, please call 800-984-9115 and ask a representative to… read more

Are Your Representatives Available On The Weekends?

Back to Frequently Asked Questions HRRG representatives are not available weekends, however you may use our automated payment system, Toll Free Phone: (855-PAY-HRRG) /… read more

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