Frequently Asked Questions

If you have questions, we have answers!

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The copay described in your benefit document is related to the hospital’s charges.  When the physicians working in the emergency room are contractors who do not work for the hospital, they bill separately for services.  Insurance carriers process these physician claims using either the Outpatient Benefit or Specialist Benefit from one’s policy.  In most cases, the benefit applied is 80/20 after the deductible is met; meaning, the patient is responsible for 20% of the physician’s bill after the patient meets the deductible.  If the deductible is not met, a patient could owe 100% of the bill.  Please contact your insurance company directly if you have questions regarding your benefits.

The amount of the bill is based upon the level of treatment and/or complexity of service , as opposed to the length of time you were seen by a physician. A physician name may be included on a statement.  This is generally the physician responsible for oversight of the department at the time services were rendered.

The emergency room doctor is an independent contractor and bills separately for services.  In some cases, patients will receive separate bills from the hospital, the emergency room physician, the radiologist, the anesthesiologist, etc.

Your co-payment may be credited to the hospital portion of the bill only.

Itemized bills can be obtained either in writing or upon verbal request from an authorized party.

Account status can be obtained on our home page by selecting “view account”. You will need: 1.) Your account personal identification (PIN) number located in upper right portion of your HRRG validation notice.  2.) The last 4 digits of your Social Security Number.

If you do not have your PIN number, please call 800-984-9115 and ask a representative to assist.

You should call HRRG’s toll free number 800-984-9115 and provide your valid insurance information to HRRG’s customer service representative.  As long as you have taken action within the timely filing requirements of your insurance carrier, we’ll work with our client to get your claim refiled.

On HRRG’s homepage, select “Account Details” and from the dropdown menu, choose “View My Notices”.  You will need: 1.) Your account personal identification (PIN) number located in upper right portion of your HRRG validation notice.  2.) The last 4 digits of your Social Security Number.  (Please note: If you were not the patient, you will need the last 4 digits of the patient’s Social Security Number.)

If you do not have your PIN number, please call 800-984-9115 and ask a representative to assist.

Call HRRG and provide the information to a customer service representative: 800-984-9115.  You will need: 1.) The name and address of the Worker’s Comp Carrier, 2.) The claim number and 3.) The name and address of your employer along with the original date of injury/accident.

Yes, our Saturday hours are 8:30 AM until 3:30 PM Eastern Time (we observe daylight saving time).  Call HRRG to speak with one of our customer service representatives: 800-984-9115

Yes, payments are accepted by using either our 24 hour automated payment system, or by visiting our website at www.hrrgcollections.com or www.healthcarerevenuerecoverygroup.com. Toll Free Phone (Automated Payment System): (855-PAY-HRRG) / 855-729-4774

No, HRRG does not add any fees to pay by phone, website or by using our automated payment system.

Have your insurance company provide an explanation of benefits which can be mailed to HRRG, P.O. Box 459080, Sunrise, FL 33345 or faxed to HRRG Clerical Support at 954-584-5604

Please call us with your attorney’s name and phone number.  HRRG will then work directly with your attorney.  Our toll free phone number is 800-984-9115

We represent the physicians, who may or may not accept the charity approval from the hospital.  Please mail a copy of the approval letter to HRRG.  We also suggest calling an HRRG Customer Service Representative to discuss the charity and a potential hardship payment plan.

HRRG maintains a do not call list for consumers who request that we stop calling.  You should be aware that stopping calls does not mean your outstanding obligation has been resolved.

In instances where our client billing company tried to mail a statement, and it was returned, accounts may be transferred to HRRG within 30 days of your service date.  Don’t worry, while your account remains active with us, it is not credit reported.

Just the initials HRRG will appear on your bank statement.  It may also say ACH (Automated Clearing House) or EFT (Electronic Funds Transfer). Please remember HRRG processes your individually authorized one time EFT’s.

Your credit card statement will have the payment amount with the name shown as HRRG.

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